Privacy Policy & Terms of Service
Last Updated: 04/2025
Privacy Policy
1. Introduction
Medan Frozen Food (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase from us.
2. Information We Collect
We may collect the following information:
- Personal Information: Name, email, phone number, address, payment details. (if got)
- Order Details: Purchases, payment method, delivery preferences.
- Technical Data: IP address, browser type, and website usage data.
3. How We Use Your Information
We use your information for:
- Order processing and delivery.
- Customer service and inquiries.
- Marketing and promotional updates (only with your consent).
- Improving website experience and security.
4. Data Protection & Security
We implement security measures to protect your information. However, no method of transmission over the internet is 100% secure.
5. Sharing of Information
We do not sell or trade your personal information. We may share data with:
- Service providers (e.g., delivery partners, payment processors).
- Legal authorities, if required by law.
6. Cookies & Tracking Technologies
We use cookies to enhance your experience. You can manage cookie settings in your browser.
7. Your Rights
You may request access, correction, or deletion of your personal data by contacting us at [Insert Contact Email].
Terms of Service
1. Acceptance of Terms
By using our website and services, you agree to these Terms of Service.
2. Orders & Payments
- All orders are subject to availability.
- Prices are listed in “RM” and may change without notice.
- We accept ONLINE BANKING TRANSFER only. Payments must be completed before order processing.
3. Shipping & Delivery
- We deliver to selected locations. Delivery fees apply.
- Estimated delivery times are provided but not guaranteed.
- Customers must ensure accurate delivery information. We are not responsible for failed deliveries due to incorrect details.
4. Returns & Refunds
- Due to the nature of frozen food, we do not accept returns.
- Refunds are only provided for damaged or incorrect orders (proof required).
- Report any issues within 24 hours of delivery.
5. Use of Website
- You must not misuse our website, engage in fraudulent activities, or violate any applicable laws.
- Unauthorized use or copying of content is prohibited.
6. Limitation of Liability
We are not responsible for any indirect damages resulting from the use of our products or website.
7. Changes to Terms
We may update these Terms from time to time. Continued use of our website implies acceptance of changes.
8. Contact Information
For inquiries, contact us at:
Email: admin@medanfrozenfood.com.my
Phone: 011-5557 4113
Address:47-48, Jalan Medan 10, Taman Medan, 46000 Petaling Jaya, Selangor.